for Jo Malone London

1. Order Creation & Confirmation

1.1 Order Submission

1.2 Order Confirmation

• Upon submitting your order, you will receive an automated email acknowledging receipt. This is not order acceptance—it only confirms we have received your request.
• We reserve the right to accept or reject orders at our discretion (e.g., due to inventory shortages, pricing errors, suspected fraud, or incomplete information). Acceptance occurs when we send a formal "Order Confirmation" email or dispatch the products (whichever comes first).
• If your order is rejected, we will notify you via email and will not charge your payment method (or issue an immediate refund if a charge was processed). This includes orders associated with the limited-time mini candle trio offer—we may reject offer redemptions if eligibility criteria are not met.

2. Payment Terms

2.1 Accepted Payment Methods

2.2 Payment Security

2.3 Payment Failure

3. Shipping & Delivery

3.1 Shipping Timeline

• After order confirmation, we will process and ship your products within 1–3 business days.
• Estimated delivery time from shipment is 6–12 business days to all destinations. We do not offer expedited shipping at this time.
• All orders (including those qualifying for the mini candle trio offer) receive free standard shipping—no minimum purchase is required.

3.2 Shipping Address Responsibility

• You are responsible for providing a complete, accurate, and deliverable shipping address. We are not liable for delayed, lost, or misdelivered orders caused by incorrect or incomplete address information.
• If a delivery attempt fails (e.g., undeliverable address, no one available to receive), the carrier may return the package to us. You may request a full refund (processed within 5–10 business days after we receive the returned package) or provide a corrected address for re-shipping (no additional fees apply).

3.3 Delivery Inspection

4. Returns & Refunds

4.1 Return Eligibility

• You may return products for a refund within 60 days of delivery if: items are unused, undamaged, and in their original packaging (including tags, labels, and accessories); personalized products are only eligible if the personalization contains an error caused by us.
• The limited-time mini candle trio (received as a free offer) may be returned only if it is defective or damaged—returns for "change of mind" on free offer items are not accepted.

4.2 Return Process

• To initiate a return: Email our customer service team with your order number, return reason, and photos of the product (if reporting damage/defects).
• Upon approval, we will send a return authorization (RA) number and return instructions. Ship the products to our address (listed in Section 8) with the RA number clearly marked. You are responsible for return shipping costs unless the return is due to our error.

4.3 Refund Processing

• Once we receive and inspect returned items (and confirm eligibility), we will process your refund within 5–10 business days.
• Refunds are issued to the original payment method in USD. The time it takes for the refund to appear in your account depends on your payment provider’s processing times.

5. Product Information & Limited-Time Offers

5.1 Product Descriptions

5.2 Inventory & Offer Eligibility

• Product and offer availability (including the mini candle trio) is displayed on the Website. We reserve the right to adjust inventory or discontinue offers at any time.
• If you order a product or qualify for an offer that becomes unavailable after submission, we will notify you via email and issue a full refund (excluding free offer items, which will not be replaced if unavailable).

6. Customer Responsibilities

• Comply with these Terms and all applicable rules when purchasing products or redeeming offers.
• Provide truthful, accurate information (shipping address, payment details, contact information).
• Not use the Website for fraudulent activity (e.g., stolen payment methods, false identities).
• Respect our intellectual property (e.g., do not copy product images, descriptions, or trademarks without written permission).

7. Modifications to These Terms

8. Contact Us

• Email: service@jomalione.com
• Address: 1406 Dark Hollow Road, McMinnville Tennessee 37110, United States
• Website: jomalione.com

Terms of Use for Jo Malone London

1. Eligibility & Access

• You must be of legal age to enter into a binding contract to use the Website for purchases. Minors may use the Website only with parental or guardian consent.
• We grant you a non-exclusive, non-transferable right to use the Website for personal, non-commercial purposes. You may not access or use the Website for any illegal or unauthorized purpose.

2. User Conduct Rules

• Provide accurate, current, and complete information when creating an account (if applicable) or placing an order (e.g., shipping address, contact details, payment information).
• Use the Website only for lawful activities—no fraudulent orders, misleading information, or actions that harm other users, Jo Malone London, or third parties.
• Not access, modify, or interfere with the Website’s technical infrastructure (e.g., servers, databases, code) or bypass security measures (e.g., hacking, phishing) without our explicit written permission.
• Not copy, distribute, repost, or misuse content from the Website (e.g., product images, descriptions, logos, or offer details) without our prior written consent.
• Comply with all rules related to limited-time offers (e.g., the mini candle trio)—fraudulent redemption or abuse of offers may result in order cancellation or account suspension.

3. Order & Service Rules

• Order Submission & Acceptance: Submitting an order or redeeming an offer constitutes a binding offer. We reserve the right to accept or reject orders/offers (e.g., inventory shortages, pricing errors, suspected fraud, or failure to meet offer eligibility). An order is officially accepted when we send an “Order Confirmation” email or dispatch the products.
• Shipping & Delivery: Orders are processed and shipped within 1–3 business days after confirmation. Estimated delivery is 6–12 business days globally, with free shipping on all orders (no minimum purchase required). We are not liable for delays caused by factors beyond our control (e.g., carrier issues, incorrect addresses).
• Returns & Refunds: You may return unused, undamaged products (in original packaging) for a refund within 60 days of delivery. Refunds are processed within 5–10 business days after we inspect returned items, issued to the original payment method in United States Dollars (USD). Free offer items (e.g., the mini candle trio) may only be returned if defective or damaged.

4. Intellectual Property

5. Limitation of Liability

• Jo Malone London is not liable for indirect, incidental, special, or consequential damages arising from your use of the Website or services (e.g., lost profits, inconvenience, delayed deliveries).
• Our total liability for any claim related to the Website or services will not exceed the total amount you paid for the specific product or offer that caused the claim.
• We do not guarantee the Website will be error-free, uninterrupted, or free of technical issues. We are not liable for damages caused by website outages, slow loading, or third-party disruptions.

6. Account Responsibilities

• You are solely responsible for maintaining the confidentiality of your account credentials (username, password).
• You agree to notify us immediately of any unauthorized use of your account or security breach.
• We reserve the right to suspend or terminate your account if you violate these Terms, engage in fraudulent activity, or abuse limited-time offers.

7. Modifications to These Terms

8. Termination

9. Contact Us

• Email: service@jomalione.com
• Address: 1406 Dark Hollow Road, McMinnville Tennessee 37110, United States
• Website: jomalione.com