Thank you for choosing Jo Malone London—where luxury fragrances and thoughtful moments come together. Whether you have questions about our perfumes, candles, home gifts, the limited-time mini candle trio offer, or need assistance with your order, our team is here to provide personalized support. Below are the easiest ways to connect with us.

Curious about scent notes, product details, or how to layer fragrances? Need recommendations for gifting or personal use? Reach out via email:Email: service@jomalione.comWe’ll share expert insights to help you find your perfect luxury fragrance experience.

For questions about order status, tracking updates, delivery timelines, or address changes (only if your order hasn’t shipped yet), send us an email with your order number to:Email: service@jomalione.comInclude your order number (found in your confirmation email) for faster lookup—we’ll help resolve delays, missing items, or delivery discrepancies promptly.

Need to initiate a return, check refund status, or clarify our 60-day return policy? Email us at:Email: service@jomalione.comBe sure to include your order number and details about the product(s) in question. For defective or damaged items (including free mini candle trio items), attach clear photos to speed up resolution.

Have questions about the mini scented candle trio offer—like eligibility requirements, redemption, or missing offer items? Contact us via email:Email: service@jomalione.comWe’ll confirm your eligibility and help you enjoy your complimentary trio.

Encountering website issues (login problems, checkout errors, or trouble browsing products)? Need help managing your account (updating personal info, accessing order history)? Reach out:Email: service@jomalione.comWebsite: jomalione.com

For physical correspondence or returning products (always initiate a return request via email first to get a return authorization number), send to:Jo Malone London1406 Dark Hollow Road, McMinnville Tennessee 37110, United States

We value your trust in our luxury brand and strive to respond to all inquiries promptly. Whether you’re celebrating a special moment or elevating everyday rituals, we’re here to make your Jo Malone London experience seamless and delightful.