This Privacy Policy explains how Jo Malone London ("we," "us," or "our") collects, uses, stores, and protects personal information you provide when accessing or using our website at
jomalione.com (the "Website") or purchasing our products and services—including luxury perfumes, candles, home gifts, and limited-time offers such as the mini scented candle trio with eligible purchases. By using the Website or engaging with our services, you agree to the collection and use of your information as described in this Policy.
We only gather information necessary to fulfill legitimate purposes, divided into two key categories:
This is information that can identify you individually, provided voluntarily when you interact with the Website:
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Order & Shipping Details: Full name, shipping address, billing address (if different from shipping address), phone number (optional, for delivery updates), and email address (used for order confirmations, shipping notifications, limited-time offer details, and customer support).
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Payment Information: Credit/debit card details, bank account information, or other payment method data—note: we do not store full payment details; this information is processed securely by third-party payment service providers in compliance with industry standards.
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Account Information: If you create an account on the Website, we collect your chosen username, encrypted password, and saved preferences (e.g., favorite fragrances, default shipping address, or order history).
This is data that cannot identify you individually, collected automatically when you use the Website:
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Browsing Data: Pages you visit, time spent on each page, links clicked, and the sequence of your browsing activities.
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Device & Technical Data: Device type (e.g., smartphone, laptop), operating system, browser type, IP address (used to optimize service for your region), and internet service provider.
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Usage Analytics: Product views (including perfumes, candles, and gift sets), search queries, cart additions, checkout behavior, and interactions with limited-time offers—used to improve Website functionality and refine product offerings.
We use collected information for specific purposes aligned with our business and your needs:
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Process & Fulfill Orders: Verify order details, arrange global shipping using your address, process payments securely, and send order confirmations, shipping tracking updates, limited-time offer confirmations, or refund notifications via email.
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Provide Customer Support: Respond to your inquiries (e.g., product questions, order status, return requests, or details about the mini candle trio offer), resolve issues, and communicate with you using the contact information you provide.
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Improve Our Services: Analyze browsing and usage data to enhance Website design, optimize product collections (including luxury fragrances and home gifts), fix technical errors, and tailor your shopping experience.
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Ensure Security: Protect against fraudulent activities (e.g., unauthorized orders, fake accounts), secure user accounts, and maintain the safety of our Website and services.
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Communicate Important Updates: Share necessary information about changes to our services (e.g., shipping policies, product availability, or limited-time offers) or updates related to your use of the Website—we do not send unsolicited marketing communications without your explicit consent.
We never sell, rent, or trade your personal information to third parties for marketing purposes. We only share your information in limited, legitimate circumstances:
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Third-Party Service Providers: We collaborate with trusted partners to perform specific business functions, including:
- Payment processors (to securely handle payment transactions);
- Shipping carriers (to deliver your orders and limited-time offer items globally using your address);
- IT service providers (to maintain Website functionality, data storage, and security).
These partners are contractually required to comply with this Policy, protect your information, and only use your data to fulfill their assigned tasks for us.
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Legal Requirements: We may disclose your information if required by law (e.g., court order, subpoena) or to protect our legal rights, safety, or the safety of our users and the public.
We take reasonable, industry-standard measures to protect your personal information from unauthorized access, loss, or misuse:
- Encrypt sensitive data (e.g., payment information, account passwords) using secure technologies (e.g., SSL/TLS).
- Restrict access to personal information to only authorized team members who need it to perform their job responsibilities.
- Regularly update our security systems, conduct vulnerability assessments, and train staff on data protection practices.
While we strive to maintain the highest level of security, no method of data transmission or storage is 100% foolproof. We cannot guarantee absolute security, but we commit to addressing any security incidents promptly and transparently.
You have the right to control your personal information, and we make it easy to exercise these rights:
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Access Your Information: Request a copy of the personal information we hold about you (e.g., order history, account details, or preferences).
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Correct Inaccuracies: Update or correct any incorrect or outdated information (e.g., changing your saved shipping address).
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Delete Your Information: Request the deletion of your personal information (except for data we are required to keep by law, such as order records for tax and accounting purposes).
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Opt-Out of Communications: If you have previously consented to marketing communications, you can unsubscribe at any time via the "unsubscribe" link in emails or by contacting us directly.
To exercise any of these rights, please use the contact details in Section 8.
We use cookies (small text files stored on your device) and similar tracking technologies to enhance your Website experience:
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Necessary Cookies: Enable basic Website functions, such as remembering items in your cart, keeping you logged in to your account, or processing limited-time offer redemptions.
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Analytics Cookies: Collect data on how you use the Website to improve performance (e.g., identifying pages with high bounce rates) and tailor content (including product recommendations).
You can manage or disable cookies through your browser settings. However, disabling necessary cookies may limit your ability to use certain Website features (e.g., completing checkout, saving preferences, or accessing limited-time offers).
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or requirements. When we make updates, we will post the revised Policy on the Website. Your continued use of the Website or services after the revised Policy is posted constitutes your acceptance of the updated terms. We encourage you to review this Policy periodically.
If you have questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us:
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Email: service@jomalione.com
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Address: 1406 Dark Hollow Road, McMinnville Tennessee 37110, United States
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Website: jomalione.com
