Terms of Use

 for Jo Malone London

These Terms of Use govern your access to and use of Jo Malone London’s official website jomalione.com (the “Website”) and our services—including browsing, purchasing luxury perfumes, candles, home gifts, and redeeming limited-time offers such as the trio of mini scented candles with eligible purchases. By accessing or using the Website, you agree to comply with all terms outlined below.

1. Eligibility & Access

  • You must be of legal age to enter into a binding contract to use the Website for purchases. Minors may use the Website only with parental or guardian consent.
  • We grant you a non-exclusive, non-transferable right to use the Website for personal, non-commercial purposes. You may not access or use the Website for any illegal or unauthorized purpose.

2. User Conduct Rules

To ensure a safe, respectful, and fair experience for all users, you agree to:
  • Provide accurate, current, and complete information when creating an account (if applicable) or placing an order (e.g., shipping address, contact details, payment information).
  • Use the Website only for lawful activities—no fraudulent orders, misleading information, or actions that harm other users, Jo Malone London, or third parties.
  • Not access, modify, or interfere with the Website’s technical infrastructure (e.g., servers, databases, code) or bypass security measures (e.g., hacking, phishing) without our explicit written permission.
  • Not copy, distribute, repost, or misuse content from the Website (e.g., product images, descriptions, logos, or offer details) without our prior written consent.
  • Comply with all rules related to limited-time offers (e.g., the mini candle trio)—fraudulent redemption, bulk ordering to abuse the offer, or reselling complimentary items may result in order cancellation or account suspension.

3. Order & Service Rules

Your use of the Website to place orders or redeem offers is subject to the following:
  • Order Submission & Acceptance: Submitting an order or redeeming an offer constitutes a binding offer. We reserve the right to accept or reject orders/offers (e.g., inventory shortages, pricing errors, suspected fraud, or failure to meet offer eligibility). An order is officially accepted when we send an “Order Confirmation” email or dispatch the products.
  • Shipping & Delivery: Orders are processed and shipped within 1–3 business days after confirmation. Estimated delivery is 6–12 business days globally, with free shipping on all orders (no minimum purchase required). We are not liable for delays caused by factors beyond our control (e.g., carrier issues, incorrect addresses, customs processing).
  • Returns & Refunds: You may return unused, undamaged products (in original packaging) for a refund within 60 days of delivery. Refunds are processed within 5–10 business days after we inspect returned items, issued to the original payment method in United States Dollars (USD). Free offer items (e.g., the mini candle trio) may only be returned if defective or damaged.

4. Intellectual Property

All content on the Website—including trademarks, logos, product names, images, text, design elements, scent descriptions, and offer details (collectively “Intellectual Property”)—is owned by or licensed to Jo Malone London. You may not use, reproduce, modify, or distribute any Intellectual Property for commercial or non-commercial purposes without our prior written consent. Unauthorized use may violate copyright, trademark, or other applicable laws.

5. Limitation of Liability

To the fullest extent permitted by applicable rules:
  • Jo Malone London is not liable for indirect, incidental, special, or consequential damages arising from your use of the Website or services (e.g., lost profits, inconvenience, delayed deliveries, or dissatisfaction with scent profiles).
  • Our total liability for any claim related to the Website or services will not exceed the total amount you paid for the specific product or offer that caused the claim.
  • We do not guarantee the Website will be error-free, uninterrupted, or free of technical issues. We are not liable for damages caused by website outages, slow loading, or third-party disruptions.

6. Account Responsibilities

If you create an account on the Website:
  • You are solely responsible for maintaining the confidentiality of your account credentials (username, password).
  • You agree to notify us immediately of any unauthorized use of your account or security breach.
  • We reserve the right to suspend or terminate your account if you violate these Terms, engage in fraudulent activity, abuse limited-time offers, or otherwise harm our business interests.

7. Modifications to These Terms

We may update these Terms periodically to reflect changes in business practices, services, offers, or industry standards. Revised Terms will be posted on the Website. Your continued use of the Website after updates are posted constitutes acceptance of the revised terms. We recommend reviewing these Terms regularly before making purchases or redeeming offers.

8. Termination

We reserve the right to terminate or suspend your access to the Website at our discretion, without prior notice, if you violate these Terms or engage in conduct that harms our business, other users, or our brand reputation. Upon termination, you must cease all use of the Website and services.

9. Contact Us

For questions, concerns, or assistance related to these Terms, the Website, orders, offers, or services, please reach out:
    • Email: service@jomalione.com
    • Address: 1406 Dark Hollow Road, McMinnville Tennessee 37110, United States
    • Website: jomalione.com