This Shipping Policy applies to all orders of luxury perfumes, candles, home gifts, and limited-time offer items (including the trio of mini scented candles with eligible purchases) purchased through Jo Malone London’s official website
jomalione.com. By placing an order, you agree to the shipping terms outlined below.
We offer global shipping to all destinations, bringing our luxury fragrance collection and exclusive offers to customers worldwide. All transactions and shipping-related communications are conducted in United States Dollars (USD).
-
Order Processing: After your order is confirmed (via our “Order Confirmation” email), we will process and prepare your items—including purchased products and the limited-time mini candle trio (if eligible)—for shipment within 1–3 business days. Processing times may be slightly extended during high-demand periods, and we will notify you via email if any delays occur.
-
Estimated Delivery Time: Once shipped, the estimated delivery time is 6–12 business days to all destinations. This is a standard shipping timeline, and we do not offer expedited shipping options at this time.
-
Timeline Notes: Delivery estimates are for reference only. Delays may occur due to factors beyond our control (e.g., customs processing, carrier disruptions, inclement weather) – we are not liable for such external delays.
Jo Malone London offers free standard shipping on all orders – no minimum purchase amount is required, and no additional shipping fees will be added at checkout. This benefit applies to all products, including eligible orders that qualify for the free mini candle trio, with no exceptions for global destinations.
-
Accurate Address Requirement: You are responsible for providing a complete, accurate, and deliverable shipping address (including street name, apartment/unit number, city, state, zip code, and country) during checkout. Incomplete or incorrect address information may lead to delayed delivery, misdelivery, or returned packages.
-
Address Changes: If you need to update your shipping address after placing an order, contact our customer service team immediately. We can only modify the address if your order has not yet been shipped – once shipment is confirmed, address adjustments are no longer possible.
-
Undeliverable Packages: If a package is returned to us due to an undeliverable address (e.g., missing unit number, incorrect zip code) or failed delivery attempts, we will notify you via email. You may choose to:
- Provide a corrected address for re-shipping (no additional shipping fees apply), or
- Request a full refund (processed in line with our Refund Policy).
Once your order ships, we will send a “Shipment Confirmation” email to the address you provided. This email includes a unique tracking number and a link to the shipping carrier’s website, where you can monitor your delivery status in real time – including the status of both purchased items and the mini candle trio (if included).
If you do not receive a tracking number within 4 business days of your Order Confirmation, or if tracking information is unavailable or incorrect, contact our customer service team for assistance.
- The trio of mini scented candles (included with eligible purchases) will be shipped alongside your ordered products in the same package, with no extra shipping costs.
- If your eligible order includes multiple shipments (e.g., due to split inventory), we will notify you via email, and the mini candle trio will be included in one of the shipments.
For questions about order shipping status, address changes, missing packages, tracking issues, or shipping-related concerns about the limited-time mini candle trio, reach out to our team:
-
Email: service@jomalione.com
-
Address: 1406 Dark Hollow Road, McMinnville Tennessee 37110, United States
-
Website: jomalione.com
We aim to ensure your luxury products and exclusive offers arrive safely and on time, and we’re here to assist with any shipping-related issues you may encounter.
